Frequently Asked Questions
The questions people actually ask, answered with the same effort as everything else.
We don't offer one, but we do have opinions on the matter. See our SLA for the full, deliberately vague picture.
You can ask. Whether it happens is covered under "Liability" in our SLA, which is another way of saying: possibly not.
Think of them as Schrodinger's backups. Until you actually need to restore one, they exist in a state of both having happened and not having happened. We would still keep your own copy of anything you would miss.
As portable as anything else on the internet. We won't stop you taking it elsewhere, and honestly we won't notice either way.
Yes. Someone is technically awake somewhere in the world, at all times. Whether they are looking at your ticket is a separate question.
It probably comes back up. If it does not, see "Support response times" in our SLA for what to expect next, which is mostly patience.
We offer one. Whether it gets honoured is a separate matter, covered in the SLA under a heading we would rather you skipped.
Any time you like. The level of care stays exactly the same, regardless of direction.
Yes, available as an Extra. It blocks most attacks, and a small but consistent percentage of legitimate logins. We consider this an acceptable trade-off.
We say we do. Everyone else does. See our AI-Powered Support Upgrade under Extras for the full rebrand, terminology included.
No.
We run on renewable energy, in the sense that the sun will eventually engulf the data centre. Until then, best effort.
Yes, on VPS and dedicated plans. Run `top` and you'll see exactly how little is happening at any given moment. We find this reassuring.
Question not answered here? Contact us and we'll add a similarly evasive answer to this page in due course.